Privacy policy

Privacy Policy

Last updated: [5/2/2024]

This Privacy Policy outlines how HYD ("Site," "we," "us," or "our") collects, utilizes, and discloses your personal information when you interact with our services or make purchases through hydflask.com ("Site") or communicate with us in any other way (collectively, "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please review this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described herein. If you do not agree to this Privacy Policy, please refrain from using or accessing any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons. Any revisions will be posted on the Site, accompanied by an updated "Last updated" date, and any other steps required by applicable law will be taken.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected personal information about you from various sources over the past 12 months. The information we collect and use varies depending on how you interact with us. In addition to specific uses outlined below, we may use the collected information to communicate with you, provide the Services, comply with legal obligations, enforce terms of service, and protect or defend the Services and rights of users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on your interaction with our Site and Services. When we refer to "personal information," we mean information that identifies, relates to, describes, or can be associated with you. Below are the categories and specific types of personal information we collect:

Information We Collect Directly from You:

  • Basic contact details
  • Order information
  • Account information
  • Shopping information
  • Customer support information

Some features of the Services may require direct provision of certain information. While providing this information is optional, not doing so may prevent you from accessing these features.

Information We Collect through Cookies: We automatically collect certain information about your interaction with the Services ("Usage Data") using cookies and similar technologies. Usage Data may include information about your access and use of our Site and account, device information, browser information, network connection details, IP address, and other interaction-related data.

Information We Obtain from Third Parties: We may obtain information about you from third parties, including vendors, service providers, and other entities. This information may include data collected on our behalf, such as from companies supporting our Site and Services or our payment processors.

Any information obtained from third parties will be treated in accordance with this Privacy Policy. We are not responsible for the accuracy of third-party-provided information or their policies or practices.

 

How We Use Your Personal Information

We utilize your personal information for various purposes, including:

  • Providing Products and Services: Processing payments, fulfilling orders, sending notifications related to your account or transactions, managing your account, arranging shipping, facilitating returns and exchanges, and enabling you to post reviews.
  • Marketing and Advertising: Sending marketing communications, advertising products or services, and tailoring Services and advertising on our Site and other platforms.
  • Security and Fraud Prevention: Detecting, investigating, or taking action against fraudulent, illegal, or malicious activity.
  • Communicating with You: Providing customer support, improving Services, and maintaining our business relationship.

Cookies

Like many websites, we use Cookies on our Site. These Cookies power and enhance our Site and Services, improve user experience, run analytics, and understand user interaction. Most browsers accept Cookies by default, but you can adjust your browser settings to manage Cookies.

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate purposes, including:

  • Vendors or third parties performing services on our behalf.
  • Business and marketing partners.
  • With your direction, request, or consent.
  • Within our corporate group or in connection with business transactions.
  • To comply with legal obligations or protect our rights.

User Generated Content

If you choose to submit user-generated content, it will be publicly accessible. We do not control access to such information and are not responsible for its privacy or security.

Third Party Websites and Links

Our Site may contain links to third-party websites. We recommend reviewing their privacy policies and terms. We are not responsible for the privacy or security of third-party sites.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal information from children.

Security and Retention of Your Information

While we implement security measures, no system is entirely secure. We retain your personal information based on various factors, including legal obligations and business needs.

Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, such as access, deletion, correction, portability, and opting out of certain uses. You can exercise these rights by contacting us.

Complaints

If you have complaints about how we handle your personal information, please contact us. You may also lodge complaints with your local data protection authority.

International Users

Your personal information may be transferred, stored, and processed outside your country, including in the United States. We rely on recognized transfer mechanisms for such transfers.

Contact

For questions about our privacy practices or to exercise your rights, contact us at: