Order & Returns
Order processing times may vary depending on the product and its availability. In general, we strive to process orders within 1-3 business days. However, during peak seasons or special promotions, processing times may be slightly longer.
Yes, we offer international shipping to select countries in the Middle East region, including Jordan, UAE, Kuwait, Saudi Arabia, Qatar, Bahrain, and Oman. During the checkout process, you can select your country to check for shipping availability and associated costs.
Duration: You have 1 day from receiving your item to request a return.
Eligibility: Items must be unused, in original packaging, with proof of purchase.
Damaged or Incorrect Items: Contact us immediately if you receive a defective, damaged, or wrong item.
Initiating a Return: Email us at customersupport@hydflask.com with order details and reason for return.
We're here to make your shopping experience hassle-free.
Eligibility: We offer exchanges for eligible items.
Process: Contact our customer support team for assistance with exchanging an item for a different size, color, or variant.
Contact Us: Reach out to us at customersupport@hydflask.com for exchange inquiries.
We're committed to ensuring you get the right fit and style.
Payment Information
We accept various payment methods, including cash on delivery, credit cards, debit cards, PayPal, and other secure online payment gateways. Some regions may have additional local payment options available.
Yes, we take the security of your payment information seriously. Our website uses encrypted connections (SSL) to protect your personal and payment details, ensuring a safe and secure transaction.
Our website may support payment in multiple currencies, depending on your location and the available payment methods. During checkout, you can select your preferred currency if applicable.
Refund eligibility depends on the nature of your purchase and our refund policy. If you believe you are entitled to a refund, please refer to our Returns & Refunds page or contact our customer support for assistance.